|Helpdesk & IT Support||3-5 Years||Essential|
|Service Desk||3-5 Years||Essential|
|ITIL v3 Foundation Cert||1-3 Years||Preferred|
To our customer we are now looking for a Service Desk Technician
We are now looking for our customer a Service Desk Technician who will work with support and service. As a consultant, you will be part of our customer’s Service Desk team where you will take on the role of first-line support and handle all incoming cases (incidents and service). Our customer has both offices in Solna and on Ringhals. As first-line support, you are passionate about customer satisfaction.
Examples of daily tasks:
• Analyze and solve simpler and more advanced problems via remote
• Identify, diagnose and solve problems with other support teams.
• Participate in different projects.
• Follow the customer’s implemented processes (ITIL).
• At least 2 years of experience with the first line support.
• Have an understanding of IT and the desire to develop within the area.
• As a consultant you have a great interest and commitment to working with customers via telephone
• Floating English
• As a consultant you are a team player but who are also good at working independently.
• Likes to take own initiatives
• ITIL v3 Foundation certification