|ITIL (IT Infrastructure Library)||5-10 Years||Essential|
|Data quality||3-5 Years||Essential|
For our client we are looking for a Service Catalogue Manager.
The clients Service catalogue Manager has retired and we need to fill that position.We need a Service Catalogue Manager to maintain and develop the Ikea IT Service Catalogue based on the service portfolio. The main responsibilities is to ensure that the Service Catalogue is accurate and complete for all operational services and those being prepared to be run operationally with information of what IT Services are delivered from client and how they are connected to each other. The Service Catalogue is an integral part of the way how Ikea IT Operations is being fed with information. The information in the Service Catalogue is being used by the ITIL Community to provide Service availability for change management, event and incident management. Securing appropriate data quality in the Service Catalogue. Securing availability of the Service Catalogue content for all stakeholders. Responsible for IT Service structure/model. Responsible for strategy, design, implementation, development, training, KPI metrics/reporting and continual service improvement for the end to end process and its relationship with other processes. Regularly review Service Catalog Fulfillment trend and performance data, provide recommendations for service improvements and, where applicable, lead improvement efforts.The successful candidate will provide Service Catalogue subject matter expertise and has a good knowledge of concepts, policies and procedures and assist with the professional development of the Service Catalogue.
The typical Service Catalogue consultant has at least 4 years of operations experience with the BMC Service Catalogue solution and has good knowledge of client processes.
-Good knowledge of ITIL and especially the Service Catalogue and Service Portfolio Management.
-Good knowledge and interest in industry standards and trends regarding service structures.
-Good knowledge to be able to perform the task to handle the IT Services/Technical Services/Products/Components in the tools used for Service Catalogue Management. These are specified in the Service Catalogue Management process description.
-Good understanding/knowledge in all processes which have direct or indirect dependency to Service Catalogue Management and the Service Catalogue.
– Ability to communicate in a professional and service minded way both with internal and external parties.
-Strong analytical capability with ability to process and evaluate information and establish conclusions.
-Holistic view, ability to act and think globally in line with the needs of IT
-Ability to act in a service minded and professional way, putting the end-users needs in focus
-Support technically Stakeholders/Consumer of the Service Catalogue (Support analysts– Incident- SACM Mgmt.)