Application Support – AparConsultancyServices

Application Support 484 views

Linux 3-5 Years Essential
Shell Script 3-5 Years Essential
Application Support 1-3 Years Essential

For our client we are looking for a Application Support.

Job description:
We are looking for a Consultant to work as Application Support at our customers company. You will be tasked with:
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems
• Secure that users can pursue their professions through preventive support
• Provide information to customers in the event of operational disturbances
• Registration, initial support, prioritization and classification
• Prioritizing according to type, severity, SLA impact and work load
• Incident monitoring, tracking and communication
• Following the incident through until it is resolved
• Support, investigation and diagnosis
• When a solution is at hand, apply the solution/workaround and verify the result

Required skills:
– Atleast 1 year of experience working with application support or similar
– Fluent in English, both spoken and written
– Strong Shell script programming knowledge (Proficient in Python/Perl/Ruby is a plus)
– Strong Linux knowledge
– Good DB knowledge (SQL, NoSQL or similar)
– Good understanding of Support methodologies (ITIL)
– Customer support experience
– Strong analytical and problem solving skills

Preferred skills:
· AWS/Cloud Environment
· JIRA Service Desk
· Kibana
· Experience with Agile methodologies (SAFe, Scrum), Continuous Integration/Delivery, Automated Deployment and System/Service monitoring
· Configuration tools like Ansible, Puppet, SaltStack, etc.
Knowledge in web server, middleware, message queue, Jenkins, Git, Nagios/Zabbix, Graphite, Grafana, ELK and other common open source application bundle.

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